Terms & Conditions

MAISON GRACE LONDON

maisongracelondon.com

Terms & Conditions

Last updated: May 2026

These Terms & Conditions govern your use of the Maison Grace London website and the purchase of products through it. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Purpose of the Website

The website www.maisongracelondon.com is operated by Maison Grace London, an online jewellery boutique based in London, United Kingdom.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

2. Website Availability

We aim to keep our website available at all times. However, the site may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our control.

Maison Grace London is not liable for any temporary interruption in website availability.

3. Product Information

We make every reasonable effort to ensure that all product information on our website, including images, descriptions, and pricing, is accurate and up to date.

However, slight variations in colour, appearance, or presentation may occur due to screen settings, lighting, or manufacturing differences.

4. Pricing & Payment

All prices are listed in Pounds Sterling (GBP) unless otherwise stated.

Payment is due in full at the time the order is placed. Transactions are securely processed through authorised payment providers, such as Shopify Payments, PayPal, and other payment methods offered at checkout.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery and include a photo of the item.

If the issue is confirmed, Maison Grace London will provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law, including your rights under the Consumer Rights Act 2015.

6. Return Address

The correct return address will be provided by email after your return request has been reviewed and approved.

Please do not send returns to the sender's address on the package unless instructed by our customer support team.

7. Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

– Sale items

– Gift cards

– Personalised or custom-made items

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.