FAQ

🚚 Shipping & Delivery

How long does delivery take?

We offer free UK shipping on all orders. Your order will be delivered within 5–8 business days. Once shipped, you'll receive a tracking link via email.

Do you ship internationally?

Currently we ship to the United Kingdom only.

How do I track my order?

You can track your order via the "Track your order" link in our menu, or via the tracking link in your shipping confirmation email.

↩️ Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee, no questions asked. If you're not happy with your purchase, contact us at info@maisongracelondon.co.uk within 30 days of receiving your order.

How do I return an item?

💍 Product Questions

Is your jewellery waterproof?

Yes! All our pieces are waterproof and tarnish-free. You can wear them in the shower, at the gym, or swimming.

Is your jewellery hypoallergenic?

Yes, all our jewellery is nickel-free, lead-free, and safe for sensitive skin.

What materials do you use?

Our jewellery is crafted from premium stainless steel with 14k gold plating (gold) or rhodium plating (silver).

How do I care for my jewellery?

Simply wipe with a soft cloth. Avoid harsh chemicals and perfumes directly on the piece.

💳 Payment

What payment methods do you accept?

We accept Apple Pay, Google Pay, PayPal, Visa, Mastercard, Maestro, and American Express.

Is my payment secure?

Yes, all transactions are encrypted with SSL and processed securely.

📦 Orders

Can I change or cancel my order?

Contact us as soon as possible at info@maisongracelondon.co.uk. We'll do our best to help, but orders that have already been shipped cannot be changed.