Privacy Policy

MAISON GRACE LONDON

maisongrace.london

Privacy Policy

Last updated: May 2026

1. Introduction

At Maison Grace London, we take your privacy seriously.

This Privacy Policy explains how your personal information is collected, used, and protected when you visit or use our website. It applies to all customers and visitors within the United Kingdom.

2. Data Controller

The business responsible for handling your personal information is:

Maison Grace London

Email: info@maisongracelondon.co.uk

We aim to respond to privacy-related requests within 48 business hours.

3. Information We Collect

We collect only the information reasonably necessary to process orders, provide customer support, and improve our services, including:

– First and last name

– Billing and shipping address

– Email address

– Phone number, if provided

– Payment information, processed securely through our payment providers

– Order history

– Basic device and usage information, such as IP address, browser type, and website activity

4. How We Use Your Information

We use personal information only for legitimate business purposes, including to:

– Process and ship orders

– Communicate with you about your order

– Provide customer support and after-sales service

– Improve our website, products, and services

– Send promotional emails or offers only where permitted by law or where you have opted in

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share your information only with trusted service providers as necessary to operate our business and fulfil your order, such as:

– Payment processors

– Shipping and delivery partners

– Website hosting and e-commerce platform providers

– Analytics and fraud-prevention providers

These providers may use your information only to perform services on our behalf or as otherwise permitted by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information, including secure hosting, encryption in transit where appropriate, and restricted access to sensitive information.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.

When the information is no longer needed, we may delete, anonymise, or securely store it as required by law.

8. Your Privacy Rights

As a customer based in the United Kingdom, you have rights under the UK GDPR and the Data Protection Act 2018, including the right to:

– Request access to the personal information we hold about you

– Request correction of inaccurate or incomplete information

– Request deletion of your personal information, subject to legal exceptions

– Object to or restrict certain processing of your personal information

– Opt out of marketing communications at any time

– Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To make a privacy request, please contact us at:

info@maisongracelondon.co.uk

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand site traffic, remember preferences, and support site functionality.

For more information, please see our Cookie Policy.

10. Changes to This Policy

Maison Grace London may update this Privacy Policy from time to time.

The most current version will always be available on our website. Your continued use of the site after changes are posted means the updated policy will apply to your future interactions with the site.