Shipping Policy

MAISON GRACE LONDON

maisongrace.london

Shipping Policy

At Maison Grace London, we are committed to delivering your jewellery safely and efficiently. Please review the information below to understand how we handle shipping for all orders.

1. Shipping Area

– Maison Grace London currently ships within the United Kingdom.

– We do not currently offer shipping outside the United Kingdom unless otherwise stated on our website or at checkout.

2. Processing & Delivery Times

– Orders are typically processed within 1 to 3 business days.

– After processing, estimated delivery time is 5 to 14 business days, depending on the destination, carrier, and shipping conditions.

– Delivery times are estimates only and are not guaranteed unless expressly stated otherwise at checkout.

3. Shipping Costs

– We are pleased to offer free shipping on all orders — no minimum spend required.

– No additional shipping charges will be applied unless clearly stated at checkout.

4. Order Tracking

– Once your order has shipped, you will receive a confirmation email containing your tracking information.

– Tracking may be provided through one of our trusted shipping partners, depending on the destination and carrier used.

5. Shipping Delays

– Delivery delays may occasionally occur due to circumstances beyond our control, including carrier issues, severe weather, or high shipping volumes.

– If your order is delayed, we will do our best to keep you informed and assist where possible.

6. Undeliverable or Returned Packages

– If a package is returned to sender due to an incorrect or incomplete shipping address, failed delivery attempts, or non-collection, additional reshipping fees may apply.

– Customers are responsible for ensuring that all shipping information is accurate before placing an order.