Refund en Return Policy
MAISON GRACE LONDON
maisongracelondon.com
Refund & Returns Policy
Last updated: May 2025
1. Returns & Cancellations
We want you to feel confident shopping with Maison Grace London.
If you would like to return an item, you may request a return within 30 days of delivery. To start a return, please contact us at:
info@maisongracelondon.co.uk
We aim to respond within 48 business hours.
2. Return Conditions
To be eligible for a return, items must be:
– Unworn, unused, and in original condition
– Returned in their original packaging
– Accompanied by the order number or proof of purchase
The following items are not eligible for return unless required by applicable law, or unless the item arrived damaged, defective, or incorrect:
– Sale items
– Gift cards
– Personalised or custom-made items
3. How to Return an Item
To request a return, please email us at info@maisongracelondon.co.uk with:
– Your order number
– The reason for the return
– A photo of the item, if it is damaged, defective, or incorrect
Once your request has been reviewed, we will send you the return instructions and the correct return address.
Return shipping costs are the customer's responsibility, unless the return is due to our error or the item arrived damaged, defective, or incorrect.
Once the returned item has been received and inspected, we will process your refund if the return is approved.
4. Refund Processing Time
Approved refunds are typically processed within 7 to 10 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional time to post the refund to your account.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery and include a photo of the item.
If the issue is confirmed, Maison Grace London will provide an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.
If the return is due to our error or a defective item, we will cover the return shipping costs.
6. Return Address
The exact return address will be provided by email after your return request has been reviewed and approved.
Please do not send returns to the sender's address on the package unless instructed by our customer support team.
7. Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
– Sale items
– Gift cards
– Personalised or custom-made items
8. Contact Us
If you have any questions about returns or refunds, please do not hesitate to get in touch:
Email: info@maisongracelondon.co.uk
We aim to respond within 48 business hours.